Participant Feedback
What Teams Say After the Programmes
Feedback from operations staff and managers who have completed Solven programmes across the Klang Valley region.
Back to Home80+
Staff trained
12
Organisations engaged
4.6
Average participant rating
3
Programme tiers available
Participant Reviews
Feedback from Programme Participants
Siti Nabilah
Operations Coordinator, Petaling Jaya
I did the foundations course over about two weeks, fitting in one module per session after work. The section on version control was particularly useful — we had a persistent problem with multiple versions of the same form circulating across teams. I would not describe myself as technically minded but the content was written clearly enough that the concepts made sense.
Foundations Online Course · April 2025
Faisal Hairuddin
HR Manager, Shah Alam
We sent four HR staff to the team workshop in March. Day two was the more valuable of the two — the facilitated build session gave them a focused reason to actually produce something rather than listen. The onboarding pack they built during the session has since been adapted and is now in regular use. My only observation is that Day 1 could have been slightly shorter.
Team Workshop · March 2025
Lim Wei Xian
Finance Officer, Kuala Lumpur
The foundations course helped me understand why our quotation template kept behaving unpredictably when staff copied it from an older version. The module on field naming conventions was something I had not encountered before in any of the generic office software training I had attended. Worth the time even just for that module.
Foundations Online Course · April 2025
Norzaida Kamarudin
Operations Director, Subang Jaya
We went through the full ten-week engagement to build a template programme for our procurement documents. The inventory phase took two weeks and turned up several documents we had not included in the original brief. The final set of five templates and the handover document have been running in the team for two months without us needing to go back to Solven for clarification. That was the point.
Programme Build · Feb–Apr 2025
Rosman Azmi
Admin Supervisor, Klang
The team workshop covered most of what I had hoped for. The facilitators were practical about it — when one of our participants asked whether a specific approach would work with the version of software we use, they addressed it directly rather than giving a generic answer. Some sections moved quickly for participants who had less document background, but the Day 2 pairing helped balance that.
Team Workshop · March 2025
Tee Pei Ling
Senior Admin Executive, Cyberjaya
I completed the foundations course before our team attended the workshop, and it made a noticeable difference to how quickly I followed along on Day 1. The two formats complement each other well. I would suggest other teams consider doing the same — the course language and the workshop language are consistent, so it is not like starting from scratch twice.
Foundations Course + Team Workshop · Mar–Apr 2025
Case Studies
Organisation Experiences
Case Study 01
Procurement team, logistics company — Klang Valley
Challenge
The procurement team was producing purchase orders, supplier quotation requests, and delivery confirmation notes from a mix of old Word files that had been copied and modified over several years. Different staff had made undocumented changes, and the documents used inconsistent terminology for the same fields. New staff regularly produced non-conforming versions.
Approach
Solven conducted a document inventory in weeks one and two, identifying seven document types and prioritising five for the engagement. Template design sessions were run with two procurement staff who would become the internal owners. All five templates were built with consistent field naming, version stamps, and a shared header convention.
Outcomes
Within one month of handover, the five templates had replaced approximately 80% of the ad-hoc versions in active use. The procurement manager reported fewer correction cycles on outgoing documents. The two internal owners maintain the template set independently using the handover documentation.
"The inventory phase found problems we had not noticed — including two documents that were essentially duplicates of each other with different names."
— Procurement Manager
Case Study 02
HR department, professional services firm — Kuala Lumpur
Challenge
An HR team of six handled onboarding documents, employment confirmation letters, and leave application forms. Staff produced these manually from memory, leading to inconsistencies when someone was on leave. No template standard had been established. New hires from other organisations often commented on the lack of consistency.
Approach
The team attended the two-day workshop at the KL Eco City training space. On Day 1, they mapped the HR document landscape and identified the onboarding pack and employment letter as the priority documents. On Day 2, two staff pairs built working templates for these two documents under facilitator guidance.
Outcomes
Both templates were in use within three working days of the workshop. The team used the document map from Day 1 to prioritise two further templates in the months that followed, building these independently using what they learned. The HR manager noted that the shared vocabulary from Day 1 made internal discussions about documents noticeably more efficient.
"We came expecting a training session and left with something we could actually use. The Day 2 format is what made it practical."
— HR Manager
Contact Solven
Get in Touch
Phone
+60 3 2718 4536Address
Suite 8-3, Mercu 2, KL Eco City
Jalan Bangsar, 59200 Kuala Lumpur
Office Hours
Mon–Fri: 9:00 AM – 6:00 PM
Sat: 9:00 AM – 1:00 PM
Credentials
Professional Standards
HRDC-Registered Provider
Registered with the Human Resources Development Corporation (HRDC), enabling eligible organisations to use HRDF/HRD Corp levy funds for programme fees.
Data Handling Policy
Participant and organisational data handled in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Full policy available on request.
SSM-Registered Business
Solven is a registered business under the Companies Commission of Malaysia (SSM), operating from KL Eco City, Kuala Lumpur.
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