Privacy Policy
This policy explains how Solven collects, uses, stores, and protects personal data in connection with our document automation education programmes and this website. We handle personal information carefully and only to the extent needed to deliver our services and respond to enquiries.
Section 01
Introduction
Solven ("we", "us", "our") is a document automation education provider based in Kuala Lumpur, Malaysia. We operate this website and deliver our programmes — an online course, an in-person team workshop, and an organisation-level consulting engagement — under the business name Solven.
This Privacy Policy applies to personal data we collect through this website, through direct enquiries, and in the course of delivering our programmes. It is written in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
If you have questions about how we handle your information, you can reach us at [email protected] before submitting any personal data through this site.
Section 02
Data We Collect
We collect personal data only when you actively provide it to us or when it is generated incidentally through your use of this website. The categories of data we may hold are:
- Contact details — name, email address, and phone number, when submitted through the enquiry form on this site.
- Organisation information — company name, team size, and role, where voluntarily included in an enquiry message.
- Programme enrolment data — for confirmed participants, the name and contact details used to administer access or attendance.
- Website usage data — anonymised data on pages visited, session duration, and device type, collected via analytics tools subject to cookie consent.
We do not request sensitive personal data (as defined under the PDPA) and do not ask for financial account details through this website.
Legal Basis & Retention
- Consent — for analytics and marketing cookies, and for receiving programme updates by email. Consent can be withdrawn at any time.
- Contractual necessity — for processing enrolment in a programme and administering the engagement.
- Legitimate interest — for responding to enquiries submitted through the contact form.
Enquiry data is retained for up to 24 months from the date of submission. Programme participation records are retained for up to 5 years to support re-engagement and administrative continuity. Website analytics data is anonymised and not linked back to individual identities.
Section 03
How We Use Your Data
Personal data submitted through this website is used for the following purposes:
- Responding to programme enquiries and providing relevant information about our offerings.
- Confirming enrolment, arranging logistics, and communicating with participants before and during a programme.
- Sending follow-up communications after a programme, where the participant has not opted out.
- Improving the content and structure of this website based on aggregate usage patterns.
- Meeting any statutory obligations under applicable Malaysian law.
We do not sell, rent, or trade personal data with third parties for commercial purposes. We may share data with service providers who support our operations — such as email delivery platforms or cloud storage providers — under data processing agreements that restrict further use.
If you have submitted an enquiry and do not wish to receive further correspondence from us, you may request removal at any time by emailing [email protected].
Section 04
Data Protection Measures
We take a practical approach to data security proportionate to the nature of the data we hold. Measures in place include:
- All data transmitted through this website is carried over HTTPS connections with TLS encryption.
- Access to personal data held in our systems is restricted to staff who need it to perform their role.
- We review our data storage and access arrangements periodically and update practices when shortcomings are identified.
- In the event of a data breach that is likely to affect individuals' rights or interests, we will notify affected parties and the relevant authority in accordance with the PDPA.
No method of data storage or transmission over the internet is entirely without risk. We work to minimise exposure but cannot offer absolute assurance against all conceivable threats.
Section 06
Your Rights
Under Malaysia's Personal Data Protection Act 2010, you have the following rights in relation to personal data we hold about you:
- Right of access — you may request a copy of the personal data we hold about you.
- Right to correction — you may ask us to correct inaccurate or incomplete data.
- Right to withdraw consent — where processing is based on consent, you may withdraw that consent at any time, without affecting the lawfulness of prior processing.
- Right to limit processing — you may ask us to restrict how we use your data in certain circumstances.
- Right to prevent processing for marketing — you may object to your data being used for direct marketing at any time.
To exercise any of these rights, contact us at [email protected]. We will respond within 21 days. If you are not satisfied with our response, you may contact the Department of Personal Data Protection Malaysia (JPDP) — the supervisory authority for PDPA matters — at www.pdp.gov.my.
Section 07
Third-Party Links
This website may contain links to external sites or resources for reference purposes. We do not control the content or privacy practices of those sites and are not responsible for how they handle personal data. We recommend reviewing the privacy policy of any external site you visit before submitting personal information to it.
Section 08
Children's Privacy
Our programmes and this website are intended for working professionals and organisational stakeholders. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted personal data through this site, please contact us at [email protected] and we will take steps to remove it promptly.
Section 09
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the structure of our services. When we do, we will revise the "Last Updated" date at the top of this page.
If changes are material, we will take reasonable steps to draw them to your attention — for example, by noting the update on this page for a period following its publication. Continued use of this website following a policy update constitutes acknowledgement of the revised terms.
Section 10
Contact
For any questions, requests, or concerns regarding this Privacy Policy or the personal data we hold, please contact us using the details below.
Solven — Data Enquiries
+60 3 2718 4536
Suite 8-3, Mercu 2, KL Eco City, Jalan Bangsar, 59200 Kuala Lumpur